Questions about Premium, a charge or a refund, or trouble with your account? Tell us what happened and we'll sort it out by email.
Help With Premium, Refunds or Your Account
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Receipts, card changes and cancelling are all in
Manage Plan on your plan page once you're on Premium.
Cancelling stops the next renewal; Premium runs to the end of the period you paid for.
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Refunds: we don't refund part of a period when you cancel.
Your rights under the Australian Consumer Law still apply: if Premium has a major failure, or we remove a main feature you paid for, ask us for a refund.
The terms have the detail.
- Charged twice, or a charge you don't recognise? Tell us below and we'll check it in Stripe.